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Returns and Exchanges

Flexfire LEDs Returns & Exchanges Policy

Risk Free for 30 days!

Money Back Guarantee from Flexfire LEDs

We are so confident that you will love our lights, we are giving you 30 days to try them out. If the color temperature, brightness, or size does not work for your project for whatever reason, you can return them back to us! 

They need to be in resellable condition for us to take them back, so you cannot cut them, install them permanently, or peel the adhesive off, etc. Do a mock installation and leave it up for a while. If it is not perfect, send it back! Please read all the terms and conditions below (90 seconds of your time) to understand the offer.

We are always here to work with you to make sure you get the right product in the first place, so please call us at 1-844-FLEXFIRE (1-844-353-9347) or local 925-273-9080.

Every stipulation listed under the appropriate return period must be met and inspected by Flexfire LEDs and must be passed before any reimbursement can or will be applied. The Return & Exchange Policy only applies to orders purchased directly through Flexfire LEDs, Inc. and not through any distributors of Flexfire LEDs.

RETURN & EXCHANGE PERIOD:

Within 30 days of original shipment date and in accordance with our 30-Day Money Back Guarantee:

  • The customer has 30 calendar days to check their order, confirm that all the parts are accounted for, make sure everything works, etc.  Items being returned must have a return shipment date within 30 days of the date the order was originally dispatched from our warehouse.

    • PASS INSPECTION: After the returned products have passed inspection, clients will be reimbursed for the full amount of the unneeded/unused products via their original form of payment. Any previously incurred shipping costs will be excluded from reimbursement.
    • FAIL INSPECTION: If an item is damaged or cannot be resold by Flexfire LEDs, then no refund will be given and the customer has to pay the shipping cost to get their product back to him or her within 30 calendar days of Flexfire LEDs receiving the items in the warehouse. Items left unattended will be considered abandoned and will be discarded.

Between 31-60 days of original shipment date:

  • After 30 calendar days, the customer has the option to return the items but under the following conditions:

    • PASS INSPECTION: After the returned products pass inspection the customer has two options: 1) Receive a full refund on store credit, 2) Receive a refund via original form of payment minus a 15% restocking fee Restocking fees cover the cost for a Flexfire LEDs employee to test the unit, re-package the unit for resale, and restock the item.

    • FAIL INSPECTION:If an item is damaged or cannot be resold by Flexfire LEDs, then no refund will be given and the customer has to pay the shipping cost to get their product back to him or her within 30 calendar days of Flexfire LEDs receiving the items in the warehouse. Items left unattended will be considered abandoned and will be discarded.

After 60 days of original shipment date no refund or store credit will be provided.

WARRANTY PERIOD:

In the event of a product defect or malfunction, Flexfire LEDs will cover the cost of the return shipping. This is only valid during the product’s warranty period stated by Flexfire LEDs. In this case a pre-paid shipping label will be issued to the client via our standard shipping method.

  • If the item is faulty, Flexfire LEDs will ship out a replacement at no charge.

  • If the item is not faulty (still works), the client will need to pay for the shipping to get the product back to them.

NON-REFUNDABLE ITEMS:

Non-refundable items or circumstances include and are not limited to:

  • Sample Kits, Display Boxes, Store Credit

  • Services and/or labor rendered

  • All Special Orders and/or Customized Products/Orders. This includes any products that are not sold on our website.

  • Products that have had the following done:

    • Rivets have been knocked out on drivers

    • Wires on power units have been cut too short making connections uneasy or unusable for a future client

    • Damage to the original boxes and packages not created by Flexfire LEDs (Touch Remote boxes, Mean Well boxes, Desktop Power Supplies, Zuriks, etc.)

    • Inserts, manuals, instructions for remotes/accessories or other important papers are missing

    • Strip lights/extrusions/covers that have been cut, soldered, and/or perforated

    • Strip lights have had the 3M adhesive tape peeled/exposed

    • Strip lights have been creased or there is damage to the printed circuit board (PCB), led chips, resistors, etc.

RETURN & REFUND PROCEDURE:

  • Unneeded item return shipment must be paid for by the customer.

  • Within the warranty period if a product exhibits a defect or malfunction, Flexfire LEDs will cover the cost of the return shipping. Contact Flexfire LEDs for a pre-paid shipping label.

  • All shipping labels will be sent to the customer via UPS Ground unless an alternate method is requested by the customer. If an alternate method is requested, the customer will bear full responsibility for the shipping cost. The shipping label must be made attention to: Restocking Dept.

  • All Returns/Exchanges must be accompanied by a completed RMA (Return  Merchandise Authorization) Form. RMA Forms expire 60 days after original shipment date of said order. Contact Flexfire LEDs for an RMA Form.

  • Once Flexfire LEDs has received the items, tested them and confirmed that they are in a resellable condition, a refund will be issued.

  • The refund may take up to 10 business days to process. The refunded amount will be refunded to the original form of payment.

  • If the dollar amount is over $1,000 USD, then the refund will come in the form of a check.

 Please let us know if you have any questions. 

 Last edited 04-Oct-2015

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