Flexfire LEDs, Inc. — Terms & Conditions

Effective Date: April 1, 2026 | Revised: May 2026

Agreement to Terms

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR MAKING A PURCHASE. BY ACCESSING OR USING OUR SITE, OR BY PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS.

1. Acceptance of Terms

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you and Flexfire LEDs, Inc. (“Flexfire LEDs,” “we,” “us,” or “our”), governing your access to and use of the website located at www.flexfireleds.com (the “Site”) and your purchase of products and services from us. These Terms are applicable to all visitors, customers, and others who access the Site.

If you do not agree to these Terms, you must not access or use the Site or place any orders.

2. About Us

3. Use of the Site

3.1 Eligibility

By using this Site, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Site on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

3.2 Permitted Use

You may use the Site for lawful purposes only. You agree not to:

 

• Use the Site in any way that violates applicable local, state, national, or international laws or regulations
• Attempt to gain unauthorized access to any portion of the Site, servers, or systems connected to the Site
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site
• Use automated devices, scripts, bots, or similar tools to scrape, crawl, or data-mine our Site without our prior written consent
• Transmit spam, chain letters, or unsolicited commercial communications
• Upload or transmit viruses or any other malicious code

3.3 Account Registration

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or use of your account. We reserve the right to terminate accounts at our discretion.

4. Products and Pricing

4.1 Product Descriptions

We make reasonable efforts to accurately describe our products, including specifications, colors, and dimensions. However, we do not warrant that product descriptions or other Site content is accurate, complete, or error-free. Product images are for illustrative purposes; actual product appearance may vary slightly from images shown.

4.2 Pricing

All prices are displayed in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors and to cancel or refuse orders placed at an incorrect price. Prices do not include applicable taxes, shipping, or handling charges unless expressly stated.

4.3 Availability

Product availability is subject to change. We reserve the right to discontinue any product at any time without notice. We will notify you if a product you have ordered becomes unavailable after your order is placed.

5. Orders and Payment

5.1 Order Placement

By placing an order, you offer to purchase a product subject to these Terms. All orders are subject to our acceptance. We may, in our sole discretion, refuse or cancel any order for any reason, including suspected fraud, errors in product or pricing information, or limitations on quantities available. We will notify you if your order is cancelled.

5.2 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation acknowledges receipt of your order but does not constitute our acceptance of it. A contract is formed when we dispatch the goods and provide a shipping confirmation.

5.3 Payment

Payment is processed at the time of order placement. We accept payment through third-party processors made available through our Site. All payment information is handled by our payment processors; we do not store your full credit card number. By providing payment information, you represent that you are authorized to use the payment method provided.

5.4 Sales Tax

We collect sales tax as required by applicable state and local law. The applicable tax amount will be displayed during the checkout process. If you are eligible to make a tax exempt purchase, you must contact our team and provide appropriate proof of your exempt status or the specific grounds for your exemption claim (e.g. via a resale exemption form from the state associated with the state where the order is to be shipped).

6. Shipping and Delivery

Shipping times are estimates only and not guaranteed. We ship to addresses within the United States and, where offered, internationally. Risk of loss and title for products passes to you upon our delivery to the shipping carrier. We are not responsible for delays caused by the carrier, customs, or events beyond our control.

For international orders, you are responsible for compliance with all applicable import laws and regulations of your country, including payment of any duties, taxes, and/or customs fees.

7. Returns, Refunds, and Exchanges

7.1 Return Policy

We want you to be satisfied with your purchase. Eligible products may be returned subject to the following conditions and timeframes:

Returns Within 30 Days of Order:
Products returned within 30 days of the order date will receive a full refund to the original payment method, provided the product is in original, unused condition with all original packaging and proof of purchase (order confirmation or receipt) is provided.

Returns Between 31 and 60 Days of Order:
Products returned between 31 and 60 days of the order date are subject to a 15% restocking fee, which will be deducted from the refund amount before processing, provided all other eligibility conditions are met.

No Returns After 60 Days:
No returns will be accepted after 60 days from the order date, with no exceptions.

Custom-Cut and Customized Products:
Custom-cut or otherwise customized products are not eligible for return or refund under any circumstances, except in the case of a product that is defective in materials or workmanship as described in Section 8 of these Terms.

Defective or Damaged Products:
Products that are defective or damaged upon receipt may be returned or exchanged within the applicable warranty period, regardless of the timeframes stated above. See Section 8 for applicable warranty terms.

Clearance Products:
Clearance products are not eligible for return or refund under any circumstances, except in the case of a product that is defective in materials or workmanship as described in Section 8 of these Terms.

7.2 Return Process

To initiate a return, contact us at info@flexfireleds.com or through our website’s contact form before shipping the product back. Unauthorized returns (i.e., returns shipped without prior written authorization from Flexfire LEDs) will not be accepted and may be returned to sender at the customer’s expense. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

7.3 Refunds

Once we receive and inspect a returned item, we will process your refund to the original payment method within 10 business days. For returns subject to the 15% restocking fee, the fee will be deducted from the refund amount before processing. Shipping and handling charges are non-refundable unless the return is due to our error. We reserve the right to deny a refund if the returned product does not meet the eligibility conditions stated in Section 7.1.

8. Warranties

8.1 Product Warranty

Flexfire LEDs products are warranted against defects in materials and workmanship for the period specified in the applicable product listing or product documentation. If no specific warranty period is stated for a product, a default warranty period of one (1) year from the date of purchase applies. This warranty does not cover damage resulting from misuse, improper installation, unauthorized modification, neglect, accident, or normal wear and tear. To make a warranty claim, contact us at info@flexfireleds.com with your order information and a description of the defect.

8.2 Limitation of Implied Warranties

Implied warranties of merchantability and fitness for a particular purpose, where such warranties are not excluded as a matter of law, are limited in duration to the duration of the express written warranty applicable to the product (Section 8.1). Some jurisdictions do not allow limitations on the duration of an implied warranty, so this limitation may not apply to you. Nothing in this Section disclaims or modifies any implied warranty in violation of the Magnuson-Moss Warranty Act, 15 U.S.C. § 2308.

EXCEPT AS EXPRESSLY SET FORTH IN SECTIONS 8.1 AND 8.2, THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FLEXFIRE LEDS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SITE OR PRODUCTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE OR PRODUCTS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL PURCHASE PRICE PAID BY YOU FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Notwithstanding the foregoing, nothing in these Terms limits or excludes our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot be excluded or limited under applicable law, including any rights you may have under California consumer protection statutes such as the Consumer Legal Remedies Act (Cal. Civ. Code § 1750 et seq.) or the Song-Beverly Consumer Warranty Act (Cal. Civ. Code § 1790 et seq.).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Flexfire LEDs and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Site, including any content you submit or transmit through the Site.

11. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, product images, photographs, audio/video clips, digital downloads, and software (collectively, “Content”), is the property of Flexfire LEDs or its content suppliers and is protected by United States and international intellectual property laws.

You may not reproduce, distribute, display, sell, license, modify, create derivative works from, or otherwise exploit any Content without our prior written permission. You are granted a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use.

12. User-Submitted Content

If you submit reviews, comments, photographs, or other content to the Site (“User Content”), you grant Flexfire LEDs a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in any media. You represent that you own or have the right to submit User Content and that it does not infringe any third-party rights.

We reserve the right to remove any User Content at our discretion, without notice or liability.

12A. DMCA Notice and Takedown Procedure

If you believe that material on our Site infringes a copyright that you own or control, you may submit a notification under the Digital Millennium Copyright Act (“DMCA”) to our designated copyright agent:

Your notification must include the elements set forth in 17 U.S.C. § 512(c)(3), including: (i) a physical or electronic signature of the copyright owner or authorized agent; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate it; (iv) your contact information; (v) a statement that you have a good faith belief that use of the material is not authorized; and (vi) a statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

We may, in appropriate circumstances and at our discretion, terminate the access of users who repeatedly submit infringing material. For information on filing a counter-notification under 17 U.S.C. § 512(g), contact our designated agent at the address above.

13. Third-Party Links and Services

The Site may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Inclusion of a link does not imply endorsement by Flexfire LEDs.

14. Email and SMS Marketing

By providing your email address or phone number and consenting to receive communications, you agree to receive marketing emails and/or SMS/text messages from Flexfire LEDs.

SMS/Text Message Marketing: By submitting your phone number and checking the opt-in box, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders, sale announcements) from Flexfire LEDs at the phone number provided. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Message frequency varies. Message and data rates may apply.

You may opt out of marketing emails by clicking the unsubscribe link in any email. You may opt out of SMS messages by replying STOP to any marketing text.

For full SMS program terms, see our SMS Terms & Conditions at www.flexfireleds.com/sms-terms-conditions (when available).

15. Privacy

Our Privacy Policy, available at www.flexfireleds.com/privacy-policy, is incorporated into and forms part of these Terms. By using the Site, you consent to the data practices described in the Privacy Policy.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. For any dispute not subject to mandatory arbitration under Section 16.3, you consent to the exclusive jurisdiction of the state and federal courts located in Orange County, California.

16.2 Informal Resolution

Before initiating arbitration or any formal legal claim, you agree to contact us at info@flexfireleds.com and provide written notice of your dispute. We will try in good faith to resolve any dispute within 30 days of receiving written notice. If the dispute is not resolved within 30 days, either party may proceed to arbitration as set forth in Section 16.3.

16.3 Mandatory Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH FLEXFIRE LEDS THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT AND LIMITS YOUR ABILITY TO BRING CLASS CLAIMS.

Except for disputes that qualify for small claims court and claims that cannot lawfully be subject to arbitration under applicable law, you and Flexfire LEDs agree that any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Site, or your purchase of products—including any question regarding the existence, validity, or termination of these Terms—will be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, which are available at www.adr.org or by calling 1-800-778-7879.

The arbitration will be conducted on an individual basis. The arbitrator shall have exclusive authority to resolve all disputes, including any claims that all or any part of these Terms are void or voidable. The arbitration may be conducted in Orange County, California, or, at the consumer’s election, telephonically or via video conference. The arbitrator will apply California substantive law consistent with the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.). The arbitrator’s award shall be in writing and shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Filing fees and arbitrator compensation shall be allocated in accordance with the AAA Consumer Arbitration Rules. Each party is otherwise responsible for its own attorneys’ fees and costs, except where the arbitrator awards fees or costs to the prevailing party under applicable law.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. If any portion of this Section 16.3 is found to be unenforceable, the unenforceable provision shall be severed and the remaining arbitration terms shall continue in full force and effect.

Notwithstanding the foregoing, in accordance with the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021 (9 U.S.C. §§ 401–402), at the election of a person alleging conduct constituting a sexual harassment dispute or sexual assault dispute (or the named representative of a class or in a collective action alleging such conduct), the agreement to arbitrate and the class-action waiver in this Section shall not be valid or enforceable with respect to a case filed under Federal, Tribal, or State law and relating to the sexual assault dispute or the sexual harassment dispute.

16.4 Class Action and Jury Trial Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION FOR ANY REASON, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

16.5 Exceptions

Notwithstanding any other provision of this Section, the parties may seek injunctive or other equitable relief in any court of competent jurisdiction to enforce or protect intellectual-property rights or to address conduct that would cause irreparable harm pending the outcome of arbitration. In addition, in accordance with McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017), nothing in this Section shall be construed to waive any party’s right to seek public injunctive relief under California law, which right shall be exercisable in court rather than in arbitration.

This arbitration agreement does not prevent you from bringing your concerns to the attention of federal, state, or local government agencies, including the California Attorney General or the Federal Trade Commission.

17. Force Majeure

Flexfire LEDs will not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, fire, flood, earthquake, severe weather, war, terrorism, civil unrest, governmental action or regulation, labor disputes or strikes, power outages, or failures of internet or telecommunications infrastructure.

In the event of a qualifying force majeure event, we will notify you as soon as reasonably practicable and will make commercially reasonable efforts to resume performance. If a force majeure event continues for more than 30 consecutive days, either party may cancel the affected order(s) without further liability, and any amounts paid for unshipped products will be refunded in full.

18. Changes to These Terms

We may revise these Terms from time to time. We will post the revised Terms on our Site and update the “Last Revised” date at the top. For material changes (including any change to the dispute-resolution, arbitration, class-waiver, indemnification, or limitation-of-liability provisions), we will provide at least thirty (30) days’ advance notice to active customers by email and a banner on our Site. Continued use of the Site or placement of a new order after the effective date of a material change constitutes acceptance of the revised Terms. No revision shall apply retroactively to any dispute that arose or to any cause of action that accrued before the effective date of the revision. If you do not agree to a material change, your sole remedy is to stop using the Site; the version of the Terms in effect at the time of your most recent order will continue to govern any pre-existing or accrued claim.

19. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and SMS Terms & Conditions, constitute the entire agreement between you and Flexfire LEDs with respect to your use of the Site and supersede all prior communications and proposals.

20. Contact Us

For questions or concerns about these Terms, please contact us: