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FAQ

Frequently Asked Questions

 LED Strip light Faq

 If you cannot find your answer here try our LED Knowledge Center! If you still cannot find your answer, please email us under the 'about us' section and one of our highly skilled sales agents will give you a prompt response. Below is our LED Flexible Strip FAQ

 


 Q. How do I hook up my LED lights with solderless connectors?

 Our flexible LED strip lights are easy to connect with a power supple with our Easy install Solderless connectors. Please visit our tutorials for instructions.  Connecting LED strip lights to power supplies is very easy. 

led tutorials and instructions strip light 

Q: Can LED lights be used outdoors?

 Yes, LED lights can be used outdoors. Please make sure you order the waterproofing suitable for your geographical location. Click here to see our waterproofing specs page.

led waterproof flex strips

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 Q: Which power supply do I need / How much power do I need?

Click here here to see our page on how to choose the correct power unit for your project.


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 Q: Do LED flex strips get dimmer the longer they are?

 This is known as Voltage drop. This means that the voltage along the length of the wire diminishes as electricity travels away from a power source.  The term applies to what happens when a light or appliance is at a great distance from the power source. You may need a larger power supply if lights are dim. Please see our selection on selecting the proper power supply. 

 led power supplies flex strip lights

 Q: Why are there different connectors for the flexible LED strip lights?

First off, please order the size connector that is specified for your exact LED Flex Strip. The super bright LED flex strips will use the 12mm connector, while the Regular Flex strips will use an 8mm or 10mm. We have made it easy for you when you order your solderless connector.

Click below for installation instructions on solderless connectors and LED strip lighting.
 
led tutorials and instructions

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 Q: How many days can I expect to receive my goods?

 A: Your product will usually ship out within (2) business days, if there are ANY delays, we will let you know ASAP. Shipping varies from state to state and country to country. If desired, we will provide you with a tracking number within 2-4 days of your order so you can track the progress of your shipment online.  

International shipments may take longer, due to customs clearance. Please be advised there may be a delay of up to 5 days before the shipping company updates the tracking information on their website.

If you are away from home at the time of delivery, a notice will be left on the door, and the package will be available for pickup at your nearest post office. Domestic shipments of over $300 require a signature.

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 Q: Do you have wiring examples for your LED flex strip lights?

 Absolutly! We are here to make this fun and easy for you. Please visit our tutorial section to see how to wire them. Each Flex strip has a different connector needed and depending on the length ordered, you will need a specific power supply. All answers are here about this topic. 

LED flex strip wireing installation

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 Q: Do LEDs work with dimmer switches?

 Yes! Just like most bulbs you see, LED lights are fully dimmable. We offer dimmer switches at a very low price. The RGB flexible strip light is only dimmable with an RGB controller.

 

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 Q: How do I order your LED Flexible Strip Lights and LED accessories?

 A: We accept Visa, Mastercard, American Express, Paypal and Google Checkout. To order, just click the "Add To Cart" button on the product page you want to buy and follow the checkout process, at the last step enter your credit card info on the secure payment page and you're done. Your order is backed with our (7) day return policy back so it's 100% secure to shop on our site.

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 Q: Do you offer free shipping?  

A: Yep! Flexfire LEDs offers Free Shipping on orders $125 or more in the United States only. 

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 Q: How can I return my goods for a refund or exchange?

 A: We accept returns for items within (7) days from receiving of purchase.  No returns will be accepted beyond (7) days unless it is a warranty issue. Please varify that you have received the correct items and you are satisfied with them within the (7) days of receiving the item(s) Please Visit our Terms and Conditions for further information.

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 Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, Paypal and Google Checkout. We use Payleap Interspire secure payment gateway, your order is secure and safe.

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 Q: What if I need to change my order?

 A: There is no problem to change your order before it ships. Please email us as soon as possible at info@flexfireleds.com

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 Q. Do LEDs attract insects?  

Not quite. Our LED flexible strip lights do not product UV light, which insects are attracted to. This is not to say that all bugs aren't attracted to LED lights, but most can't see the light that LEDs produce.

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 Q: What can I do if my order was not approved?

A: There are a number of reasons why your order may not have been approved. The most common reason is that your credit card failed to pass the fraud detection test. Make sure the billing name and address you enter matches the billing name and address for the card you are using and make sure to enter the correct CCV2 code for your card.  If you are still having problems you can contact us by phone (925)273-9080 or email at info@flexfireleds.com to complete your order.  For certain transactions you may need to pay through PayPal. 

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 Q: Do you offer wholesale or pricing discounts?

A: YES we do!!! Please email us at info@flexfireleds.com for quotes on wholesale or bulk pricing. We can give you a special log-in name so you can see our whole store at a discount. Also you can see our page for LED wholesale lights.

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